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Nedbank ups its donation during International Client Service Week
06 October 2009
In celebration of International Client Service Week from 5 to 11 October, Nedbank has increased its AskOnce donation to charity from R50 to R250 – for this week only - should the bank not deliver on its AskOnce promise.
The premise of AskOnce is centred on the promise that Nedbank clients will only have to ask once, and that the person they talked to initially would take the responsibility for ensuring that their request is resolved.
The International Client Service Week is a global celebration focused on recognising the importance of client service. It also honours those employees who deliver exceptional service with enthusiasm and professionalism.
‘Since the launch of AskOnce in 2007, the focus has largely been on driving awareness of the campaign and constantly improving on service delivery from the feedback received. As such, the AskOnce service proposition has supported Nedbank’s drive to create exceptional client service when they engage with the bank.
With International Client Service Week however, the centre of our attention will be on those employees who allow us to deliver on our AskOnce promise, as they are essentially the people who “make things happen”, says Doug Hardie, Executive General Manager Client Services at Nedbank.
With this in mind, clients who receive exceptional service are requested to please register their compliment at the branch where such service is received or at the AskOnce desk on 0860 275 662 (0860 AskOnce). This will with assist the bank to honour those employees who live up to the AskOnce promise.
Not only have the ‘broken’ promises highlighted by clients helped the bank focus on the key areas of its business, but the charities have benefited as well, with over R140 000 donated over the last two years.
ENDSNotes to editors:
The R250 donation to charity is applicable during International Client Service Week.
The list of Nedbank approved charities is as follows:- Nelson Mandela Children’s Fund
- The Green Trust
- The Sports Trust
- The Arts & Culture Trust
- Cotlands
- Reach for a Dream Foundation
- National Council of SPCAs
- Cancer Association of South Africa
- People Opposing Women Abuse
- Age-in-Action
- SA Red Cross Society
- Habitat for Humanity South Africa
- You only have to ask once. The person you talk to will take responsibility for ensuring your request is resolved.
- We will actively manage our branch queues - if you feel that you have waited too long please contact the branch manager.
- You will always have the option to speak to a 'real' person at our contact centres.
- Our contact centres will call you back if your request is not resolved the first time.
- At your request, we will always SMS you for high-value credit card transactions.
- Your credit card will be delivered to your branch of choice, on time, every time.
- When you switch your current account to Nedbank, we will move your debit orders for you. Hassle-free.
| Issued by Nedbank Group Communications: | |
| Contact: | Joanne Isaacs Group Communications Tel: +27 11 295 58045 Cell: +27 78 800 4989 E-mail: joannei@nedbank.co.za |
| This page was updated on 7 October, 2009 |  Return to top |
