Industry regulators
Contact details for all Financial Industry Ombudsmen
As a valued client, your satisfaction is our priority. That is why at Nedbank we strive to provide you with exceptional service. Should we not have lived up to this promise we invite you to follow our 3-step service recovery procedure:- Step 1 : Contact you banker at your branch first
- Step 2: Contact our Client Complaint helpline on: 0860
444 000 (share-call)
Important for both step 1 and 2: Always ensure that you are given a reference number - Step 3: If you feel that your complaint has still not been resolved you may escalate your complaint to the Ombudsman for Banking Services or any other relevant Ombud as noted below.
Note: The first 3 Ombuds mentioned below have in a joint initiative, launched a common Call Centre known as the Ombudsmen Customer Contact Centre. Consumers can now call one easy to remember share-call number - 0860 OMBUDS(0860 662 837) - to either be connected to any of the 3 offices or to obtain guidance on whom to contact if in doubt.
Ombudsman for Banking Services
Ombudsmen Customer Contact Centre: Fax: 011 838 0043 |
Postal address: Website:www.obssa.co.za |
Credit Information Ombud
Ombudsmen Customer Contact Centre: |
Postal address: Website:www.creditombud.org.za |
The Ombudsman for Long-Term Insurance
Ombudsmen Customer Contact Centre: Fax: 021 674 0951 |
Postal Address: Website: www.ombud.co.za |
Please note:
The Ombudsman for Short Term Insurance and the FAIS Ombud are not part of
this initiative at this stage.
The Ombudsman for Short-Term Insurance
Telephone: Fax: 011 726 5501 |
Postal Address: Website: www.osti.co.za |
FAIS Ombud
Telephone: Fax: 012 348 3447 |
Postal Address: Website: www.faisombud.co.za |
| This page was updated on 23 April, 2008 |  Return to top |
For Nedbank products, services and branch details please visit www.nedbank.co.za.