Nedbank Group | Code of banking practice

Code of banking practice

Overview

This Code deals with our relationship with you, our personal and small business customers in South Africa. All banks which are members of the Banking Association are committed to maintain the standards of fairness set out in this Code. We have accepted the jurisdiction of the Banking Adjudicator to make binding rulings based on the law where that is appropriate and recommendations based on this Code. If we refuse to abide by a recommendation of the Adjudicator, we have agreed that the Adjudicator may publish his or her recommendation and that the relevant bank has refused to accept and act on that recommendation.

None of the provisions of this Code:

will be justiciable in a court of law;
may be used to influence the interpretation of the legal relationship between a customer and the bank;
will give rise to a trade custom or tacit contract or otherwise between a customer and the bank.

The Code provides valuable safeguards for customers and should help you to understand how members of the Banking Association are expected to deal with you. Customers can check with the Banking Association which banks are members. Copies of the Code are available from the member banks and from The Banking Association.

In the text of the Code, "you" means the customer and "we" and "our" refers to the customer's bank. The Code will only apply to small businesses to the extent that it is relevant to corporate entities.

Acknowledgement:
This Code is based, to an extent, on the Banking Code 3rd Edition, March 1997 of the British Bankers' Association. Their support is gratefully appreciated.

CONTACT DETAILS:

The Banking Association South Africa
10th Floor
17 Harrison corner Main Street
Johannesburg

P.O. Box 61674
Marshalltown
2107

Tel: +27 (0) 11 370 3500
Email: banking@banking.org.za
Website: www.banking.org.za



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